Refund Policy

Preview Before You Pay

We believe in transparency. You get to preview your 3D BoppleHead model in your browser before making any payment. Rotate it, zoom in, inspect every angle — if you don't love it, you don't pay. You can also re-upload a different photo and try again for free.

After Payment

Because each BoppleHead is a custom-made product crafted specifically for you, we generally cannot offer refunds once production has begun. However, we want you to be happy with your purchase.

When We Will Issue a Refund

We will issue a full refund in the following cases:

• Your BoppleHead arrives damaged or broken
• Your order is lost in shipping and does not arrive within 6 weeks
• The finished product is significantly different from the approved 3D preview
• Production error on our end (wrong order, wrong model, etc.)

How to Request a Refund

Email us at hello@boppleheads.com with your order number and a description of the issue. Include photos if your BoppleHead arrived damaged. We aim to respond within 24 hours and process refunds within 5-7 business days.

Replacements

In many cases, we may offer to remake your BoppleHead instead of issuing a refund. We want to make sure you end up with a BoppleHead you love.